How to suspend an email account

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How to suspend an email account

There may come a time where you find that you no longer require an email account to be functional, but you would still like to be able to retrieve emails from the inbox or to use the account at a later date. This may be after an employee has left the company or perhaps after an email password has become compromised and the account is being used to send out spam.

In these cases, you can suspend the email account. This will allow you to manage various capabilities of the account and disable features such as sending and/or receiving or logging into the account, but will retain all of the existing email within the inbox.


To manage features of an email account, follow these directions:

1. First, sign in to your cPanel. You can do this by going to and then typing in the cPanel username and password, or you can login through the Host Geek client portal, click the large green “Active Hosting” button, then the orange “cPanel” logo beneath the cPanel account you wish to access.

2. Navigate to the “Email” section, and click the “Email Accounts” icon.

3. To the right of the account you wish to suspend, click “Manage Suspension”

4. On the following page, you can manage the capabilities of the account. By default, all features are enabled.

-          Log in: Suspending the “Log In” feature will prevent anyone from logging in to the account via webmail or mail client, preventing access to the inbox.

-          Receive: Suspending the Receive feature will prevent the account from receiving email.

-          Send: Suspending the Send feature will prevent the account from sending mail. Switching this to “Hold” will place all email sent from the account into a queue, not delivering it until the send feature has been re-enabled.


5. Once you are happy with the changes you have made to the accounts features, click the “Save” button.

You have now finished suspending or enabling various features of an email account.


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